Frequently Asked Questions

Answers to Common Questions

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We have been in business for 10 years and our team size is more than 20.
Yes, all our hosting packages excluding Dedicated Servers include a 30 day money back guarantee. Only new customers are eligible for our 30 day money back guarantee.
We do not offer a trial period nor a demo at this time. If you are uncertain if a specific plan will meet your requirements, you can contact us to have a consultation about it.
Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.
We accept PayPal, Credit Cards and Bitcoin.
Yes. Please contact us for more information on bulk ordering.
We offer Server management, security hardening, website migrations, server setup, software installations, malware removal and more. More information can be found here.
Email assistance is offered 24/7/365 with a 30 minute response time at support@alienvps.net. This should be the first port of call for all account related issues. A “ticket number” will be issued to you immediately for all correspondence.